Refund policy

Customers are eligible to a refund or exchange within 30 days of purchasing a faulty product with proof of purchase.

To be eligible for a refund or exchange the product must be faulty. 

Customers are not entitled to a refund or exchange for any change of mind purchases so please choose carefully. 

The product purchased must also be in the original packaging and you must have proof of purchase.

Additional non-refundable items under any circumstances:

  • Airservices Charts & Publications VTC, VNC, ERC, TAC, PCA, WAC, ERSA, AIP, & DAPS
  • CASA Publications VFRG, Plain English Guides & Legislation including CAR, MOS, PARTS
  • Headsets
  • Pilot Uniform
  • Practice Exams
  • Gift Vouchers
  • Large Quantities 
  • Special Orders

We reserve the right to deny a refund or exchange at any time that we deem the request to be unreasonable. 

Dropping out of your aviation degree or diploma and discontinuing your flying training does not entitle you to a return or refund. 

Customers are responsible for paying the shipping costs to return a product. Shipping costs are non-refundable. 

For more information regarding Australia Consumer Law, our legal rights as a business and your rights as a customer. Please visit the ACCC website at: 

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund 

Manufacturer warranty:

For all products that you have purchased from Skylines Aviation Supply, we are happy to assist you in getting the problem resolved as soon as possible without any hassle. Skylines is not a repairer for any products. All the major brands that we sell come with a manufacturer warranty. We only sell the best and most reputable brands. We refuse to sell anything that doesn’t have a decent guarantee or warranty within Australia. 

If you need more information or assistance please do not hesitate to contact us on (03) 9587 3400 or you can email us at sales@skylines.com.au. 

For details of where to send your products to please see below. 

BOSE

BOSE headsets are covered by a 5 year warranty

t. 1800 061 046
w.https://www.bose.com.au/en_au/support/self_service/service_and_repair_request.html

LIGHTSPEED AVIATION

LIGHTSPEED headsets are covered by a 7 year warranty.

The authorised LIGHTSPEED repairer in Australia is:

QUALITY AVIONICS

Building 118

Ditchman Avenue 

Archerfield Airport

QLD 4108

t. (07) 3320 8300

DAVID CLARK

David Clark headsets are covered by a 5 Year Warranty. The authorised David Clark repairer in Australia is: 

Pacific Avionics 

Hangar 480/16 Miles Street

Bankstown Aerodrome

NSW 2200

t. (02) 9791 1137